• This online shop allows you to purchase HIRAFU + HANAZONO area passes.
  Please note that the Niseko United shuttle, Niseko Village Ski Resort, and Niseko Annupuri International Ski Area are not covered by these passes.
• All purchases of online lift passes are non-refundable and non-replaceable.
  Please check the details and purchase method carefully before purchasing. Once payment has been made, changes, cancellations or refunds will not be made for any reason, including illness, injury, transportation delays or cancellations, purchase errors, weather conditions, etc.
  Please be aware of this in advance.
• The lift pass card is yours to keep and can be recharged. There is no return or refund of cards.
• You can recharge a key card purchased at the Niseko United Online Shop with a HIRAFU + HANAZONO lift pass.
  Please note that you are unable to sign in with account information registered in the Niseko United Online Shop.
  If you wish to recharge a lift pass purchased from the Niseko United Online Shop, please register a new account / lift pass user in the Hirafu-Hanazono Online Shop.
  
• Only one type of lift pass can be purchased on the card.
  If you purchase more than one type of lift pass at the same time (including HIRAFU + HANAZONO), the card will not function correctly.
  Please commence using the first lift pass purchased before purchasing another.
• Lift passes are non-transferable, and resale of cards is prohibited.
• If lift passes are damaged or lost, reissuing the keycard has a fee of up to 3,500 yen (including the cost of the key card).
• Lift passes for children under 3 years of age are free. Please note that these passes are not available online, and an IC card deposit is required. Please apply for lift passes at a lift ticket counter on the day.
  (Children under 3 years of age must be accompanied by a parent or guardian when purchasing a lift ticket or boarding a lift.)
• Lift and gondola operations are subject to weather conditions and may be canceled without notice.
• Should you have any questions or problems regarding the online lift pass purchase process, please contact the online shop support team:
  
  * Phone: +81 136 55 6068 (Open 9:00 – 17:00 Japan Local Time, Mon - Fri)
  * Email: hirafu-hanazono@roomboss.co.jp
• For general questions about the resort and lift operations, please contact Niseko Tokyu Grand HIRAFU or Niseko Hanazono Resort:
  
  Niseko Tokyu Grand HIRAFU
  * Phone: +81 136 22 0109
  * Email: info-nisekohirafu@tokyu-rs.co.jp
  
  
  Niseko Hanazono Resort
  * Phone: +81 136 23 0103
  * Email: info@harmonyresorts.com
  

• Cards purchased from the Hirafu-Hanazono Liftpass Online Shop
• Cards purchased from the Niseko United Online Shop

• Legacy Niseko Internet Lift Ticket cards

※ Please be sure to check before purchasing.

Tokyu Resorts & Stay Co.,Ltd., Nihon Harmony Resorts KK. and RoomBoss Co.,Ltd (hereinafter referred to collectively as "We") recognize the importance of protecting your personal information in order to maintain your trust.

We have established the following policy, based on the Act on the Protection of Personal Information (hereinafter "Personal Information Protection Act") and other relevant laws and ordinances, and its officers and employees are committed to working together to protect your private information.

• Tokyu Resorts & Stay Co.,Ltd. Privacy Policy
• Nihon Harmony Resorts KK. Privacy Policy
• RoomBoss Co.,Ltd. Privacy Policy

• Sales Business Operator
  HIRAFU-HANAZONO Lift Pass
  (Coordinated by Niseko Tokyu Resort Co.,Ltd.)
• General Manager
  Yuichi Hirako
  
• Location
  9-1, Niseko Hirafu 1-jo 2-chome, Kutchan-cho, Abuta-gun, Hokkaido Japan
  
• Contact Information
  Niseko Tokyu Grand HIRAFU
  * Phone: +81 136 22 0109
  * Email: info-nisekohirafu@tokru-rs.co.jp
  (The customer is responsible for charges when contacting by telephone.)
  
• Administrator
  RoomBoss Co. Ltd
  * Location: 9-19, Niseko Hirafu 5-jo 3-chome, Kutchan-cho, Hokkaido, Japan
  * Managing Director: Julian Kerr
  * Phone: +81 136 21 6565
  * Email: hirafu-hanazono@roomboss.co.jp
  
  
• Sales Price
  Shown on the product details page (includes tax).
  
• Method of Payment
  We accept credit card.
  
• Number of days in advance that reservations must be made
  From the date of purchase until the end of the season.
  (Depending on some products, the time of use may be limited. For details, please refer to the product detail page.)
  
• Cancellations, Changes, Refunds, and Exchanges
  As a rule, we cannot accept returned goods once the purchase has been confirmed.
  When purchasing a product, please purchase after checking the contents of the selected product thoroughly.